REFUND POLICY
Return Policy
At New Touch Stores, we are committed to ensuring your satisfaction with every purchase. Our 30-day return policy provides you with the flexibility to return products in case of damage upon arrival, unmet expectations, or poor quality.
Conditions for Returns:
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Time Frame: You have 30 calendar days from the date of purchase to initiate a return.
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Eligibility: To be eligible for a return and a refund of the product amount, the following conditions must be met:
- The product must be unused, or if used, it must be thoroughly cleaned and sanitized by the customer.
- The product must be in its original packaging.
- The product must be in the same condition as when you received it.
Return Process:
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Contact Us: Before returning the product, please contact us at info@newtouchstores.com with your order details, reason for the return, and any relevant images of the issue.
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Approval: Our team will review your request and provide return instructions if your return is approved.
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Shipping: You are responsible for paying the shipping costs to return the item. Shipping costs are non-refundable.
Refund Process:
Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved and the eligibility conditions are met, we will initiate a refund to your original payment method for the product amount. Please note that shipping costs are non-refundable.
Ineligible Returns:
Returns that do not adhere to the specified eligibility conditions will be considered ineligible for a refund.
Contact Us:
Should you have any questions about our return policy or require further assistance, please don't hesitate to contact us at info@newtouchstores.com. We are here to assist you.
We appreciate your trust in New Touch Stores and look forward to providing you with an excellent shopping experience.